Subject: English Language Test - Shriti Kumari
From: Shriti Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 03:25:05 -0400

| | Foreign Language Screening Test

Name | Shriti Kumari    /  (29) 7903088075    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I will check the current location of the courier and than tell him or her. Where is the current location of the courier. And than after that he / she tell me the exact
and current location. I will assured him / her to don't worry about that you receive your order soon.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Ooh sorry for that!
But don't worry about it. You can easily return the product.
And i assure you to you will never face the problem again.

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