Subject: English Language Test - Samarla Shanthi priya
From: Samarla Shanthi priya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 02:36:31 -0400

Foreign Language
Screening Test

Name

Samarla
Shanthi priya    /  (524121) 7799651193
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

To:[email-masked]

From:[email-masked]

Sub:Reply to non-delivery of the order

Respected Mam,

This email is in response to the email received by 22.03.21

This email is regarding  order number

EHINKBAG-2011 which was supposed to have reached you by now unfortunately
the courier company could not carry on with the required  process as
the address  was wrong.i could be grateful to you if u could send the
correct address with two telephone  numbers  as the person  who
we can contact while making the delivery..

Extremely sorry  that you had to go through this experience with us.

Thanking you,

For Hi company,

Customer service Representative

Shanthi.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Homebox
team

Mumbai West

17 april 2022

The manager

Home box

Mumbai West

Dear sir,

I had purchased a TV Cabinet from you last week 17 April 2022

I regret to say that  while installation of tv Cabinet  your
technician  where did not do they work properly. There were scratches on tv
Cabinet..

I request you to replace are refund the  amount regarding the product

I hope to hear from you

Thank you.

Regards

Abdul.