Subject: English Language Test - Lal Nunmawia
From: Lal Nunmawia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 08:44:37 -0400

| | Foreign Language Screening Test

Name | Lal Nunmawia    /  (201301) 8119877323    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear Customer

Thankyou for reaching out! The courier tried to deliver your order to you, but it looks like your address as per the courier was wrong. Please do send your correct address so that we can proceed the courier again.

If you have any questions and concerns about the order, do not hesitate to reache out.

Have a great day
Lalnunmawia
Chstomer service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Greetings from Homebox Team!

Kindly accept our sincerly apologized for the inconvenience caused to you , allow us to check with the team and we shall get back to you shortly.

Should you required any further assistance ,please get in touch to the undersigned.

Warm Regards,
Lalnunmawia

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