Subject: English Language Test - Rohit Kalra
From: Rohit Kalra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 07:43:55 -0400

| | Foreign Language Screening Test

Name | Rohit Kalra    /  (97) 7827108480    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Evening,
Sir/Ma’am

I would like to you inform you that our carrier partner tried to delivered the order at your address however they could not delivered the order due to the incomplete address.

I am sorry that you had to face this as I would like to request you that please place the new order & make sure you check the address.

Thanks &Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good Evening
Sir

I sincerely apologise for all the inconvenience caused to you. I would like to request you please consider this as an exception. We sure will replace it & make sure you won’t face any issue.

Thanks &Regards

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