Subject: English Language Test - Aniket Bharti
From: Aniket Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 05:40:07 -0400

| | Foreign Language Screening Test

Name | Aniket Bharti     /  (+91) 9599575341    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Thank you for writting to us.

I acknowledge that you didn't receive the article yet.

I'm sorry for inconvenience encountered.

As I have checked the details with the carrier the article was returning to us as the carrier was unable to find the address.

In this case I can offer you refund or replacement to reduce your extra efforts in this case.

Please let us know what would you prefer? By directly replying to this email.

You can also contact us via call or chat using the link: www.cs-support.com

Please also confirm your correct delivery address with proper landmark so that this will be avoided in the future.

Thank you for patience and understanding. I wish you a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

Thank you for writting to us.

I acknowledge that the article had scratches on tv cabinet.

I'm sorry for inconvenience encountered.

As I can see the Order was place on 12 October 2022.

In this case I can offer you.

1. Refund on return.
2. Replacement on return.
3. If you are still interested to keep the TV I can also offer the discount of 15 percent on the TV cabinet.

Please let us know what would you prefer? By directly replying to this email.

You can also contact us via call or chat using the link: www.cs-support.com

Thank you for patience and understanding. I wish you a nice day

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