Subject: English Language Test - Lal Nunmawia
From: Lal Nunmawia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 05:16:52 -0400

| | Foreign Language Screening Test

Name | Lal Nunmawia    /  (201301) 8119877323    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear Customer

Thankyou for reaching out! I have an answer to your question about your order of hand bag from our store from 14 days back.

It looks like the address you have entered as per the courier was wrong. We will try to resolve this issue as soon as possible. Please do share your correct address.

If you have any more questions or come across any issue, please feel free to let me know, i will be happy to help.

Have a great day
Lalnunmawia
Customer support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Dear Customer,

Thankyou for reaching out! Satisfying our customers is very important to us and I am sorry that our product and servics didn't meet your expectations. I fully respect your decision and can only apologize for any problems your business experienced.

We have processed your refund, and you should expect the amount credited in your account with in 3 to 5 business days.

If you have any questions or concerns, please reply to this email, I'll be here to help you in any way.

Thankyou
Lalnunmawia
Customer Support

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