Subject: English Language Test - Mohd Adnan
From: Mohd Adnan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 02:33:03 -0400

| | Foreign Language Screening Test

Name | Mohd Adnan    /  (+91) 9598720932    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected sir/ma'am
This email is regarding your hand bag which was supposed to reach you by now. But unfortunately the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with your contact number. & another way of completing the order is by contacting the courier company & provide him your address or else go to the courier company yourself & collect it from there.
We're extremely sorry for your inconvenience
Thank you,
From baby shop company
Adnan..

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We're apologizing you for your inconvenience we have noted your complaint we'll get back to you as soon as possible.

Thank you,
Adnan.

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