Subject: English Language Test - Taiba khan
From: Taiba khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 08:11:38 -0400

| | Foreign Language Screening Test

Name | Taiba khan    /  (91) 6396012932    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [Customer's Name]
Sorry for the delay in delivery as we got to know from courier partners that wrong address was mentioned from your end bymistake.
So we are placing an order again and you'll get the refund for the previous order and cancelling it.
Thankyou for shopping with us!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Sorry for the inconvenience,as you have informed us Tv cabinet has too many scratches on it.
We're creating a return for replacement on your behalf.
We will try our best so that you won't face this issue again in future.
Pickup and replacement date will be shared on your respective email id.
Thankyou for shopping with us!

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