Subject: English Language Test - Priyanka Roy Singha
From: Priyanka Roy Singha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 05:01:23 -0400

| | Foreign Language Screening Test

Name | Priyanka Roy Singha    /  (91) 8373925851    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: Application Letter for providing Correct address

Dear Sir or Madam,

This is to inform you that after checking the status of your  order we found that the product purchased by you  from babyshop.com on 14 days back was got delivered to the wrong address because by mistake the address is written wrong in the portal and we would like to request you that please email  your correct address in the companies mail id so that we can deliver the product on time without any delay.

Looking for your kind response.

Thanks & Regards
Priyanka Roy Singha
Customer Support Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject: Revert in behalf of complain for defective TV cabinet

Hi Abdul,

We want apologize that the television cabinet u purchased from us having some scratches we think that this was happed when the TV is stored in the transport and by movement of the transport it will got some dent. No worries as we will always listen to our customers and are ready to help in any time so we send someone from our team to take back the cabinet and will replace the product and will provide you a new scratches free product. Our customer is priority for us so there is no worries for your product we will always take care for our customers requirements.

We would like to appreciate your patience.

Thanks & Regards
Priyanka Roy Singha
Customer Support Service
Homebox Team

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