Subject: English Language Test - Shubhnit Singh
From: Shubhnit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 03:19:00 -0400

| | Foreign Language Screening Test

Name | Shubhnit Singh    /  (+91) 9466873774    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all i will listen to the customer's issue with full patience and instantly after talking to him/her ....i will go through the whole order delivery pattern from the day it was ordered to the day it went for delivery at the ordered place(the address of order to be delivered) now if the customer's address is incorrect i will ask him/her for her original address if by mistake we have received the wrong one ....now i will give them the time according to rules and policies of the organisation in which the order will be delivered to them and ask for an apology for our late services...now i will contact the mediocre engaged in the whole delivery pattern and tell them about the new pattern.... Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,

I have received your issue and i kindly want you to wait till our team reaches to check the condition of the TV in person if we are able to provide you with the same product then we will definitely go for the product means we will exchange it for you.....if not possible then as per our policies we will return you your money

Yours faithfully
Shubhnit (LMG co.)

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