Subject: English Language Test - Dayanand Kaswan
From: Dayanand Kaswan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 02:51:43 -0400

| | Foreign Language Screening Test

Name | Dayanand Kaswan    /  (+91) 08059494406    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
We would like to inform you that we shipped your order the same day you placed it. But our courier partner has informed us that the address you provided is wrong. Please provide us with the alternate address so we can deliver your product to you as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,
We apologize for the inconvenience caused by the our team. Our team will pickup the damaged product and will deliver the new product to you as soon as possible. Thanks to you for letting us know.

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