Subject: English Language Test - Shuva Sasmal
From: Shuva Sasmal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 Oct 2022 16:22:36 -0400

| | Foreign Language Screening Test

Name | Shuva Sasmal    /  (91) 7596818515    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
We are sorry to hear that you have not received your order yet. We shipped the order on the same day it was placed, and it was handed over to the courier attempted to deliver the order to the address you provided. but it was incorrect. We have contacted the courier company and updated them with the correct address. They will attempt to deliver the order again.
If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for your patience

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We're are sorry to hear that you're unhappy with your TV cabinet. We will happy to arrange for a return and refund for you. Please let us know when would be a good time for our team to come and pick up the cabinet. Thank you for your business.

| |