Subject: English Language Test - Vivek Kumar
From: Vivek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 09:31:29 -0400

| | Foreign Language Screening Test

Name | Vivek Kumar    /  (824303) 7047885840    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/madam ,
You ordered a hand bag
From our online store. Sorry to say, your
address as per the courier was wrong.
So, please send your correct
address for orders processing.
Thanks.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,
Thank you for sharing your response to us . Our team definitely help
You according to our shipping policy.
Thanks.

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