Subject: English Language Test - Baby Verma
From: Baby Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 06:31:28 -0400

| | Foreign Language Screening Test

Name | Baby Verma    /  (110044) 9667635889    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

TO:  [email-masked]

Sub: The order is cancelled, as provided the wrong address.

"Greetings of the day"

Hi Ms/Mr.XYZ hope you doing good. this is to inform you the current status
for your order is cancelled by babyshop.com,we would like to inform you that
the given address for order XYZ is the wrong address, it is  found
invalid address by the courier boy.

As per our validation, the order date-XYZ, that is
shipped and delivered on the same day by the seller.

We suggest you provide valid address while placing the
order for next time.

Thanking you,
Baby Verma
Customer care executive
contact detail-

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:  [email-masked]

Sub:  Submit a Vedio and 4 pictures of the Product.

A very Good morning,

I hope this email finds you well, I am reaching out about your return request
for scratches on the TV Cabinet installed Baby private ltd delivered on xyz date.
Policy for Returns/replacement requests is accepted only for the following reasons:

Damaged Product

Manufacturing Defect

Incomplete Product

Incorrect Product

We are responsible for what we sell. If the product is damaged or defective
incorrect or incomplete to be eligible for a 100% replacement/refund.

Please send us a video with 2 images (one of the damaged part and one of the entire product) of the product
on [email-masked] to ascertain the reason for replacement which can be initiated only upon
receipt of the merchandise in unused condition and delivered the damaged product by babyshop.com
After the merchandise will  receive and verified by @Babydecor, we will process a replacement
within 1 week of receipt of the merchandise. For remote locations, we may take additional time
to process replacement requests.

Thanking you
Baby Verma
Customer care executive
Contact -

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