Subject: English Language Test - Akashay Srivastava
From: Akashay Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 04:02:15 -0400

Foreign Language
Screening Test

Name

Akashay
Srivastava     /  (+91) 8750341809
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello
XYZ,

Your product (xxxxxxxx532) is out for delivery but unfortunately we are unable
to locate your address. Could you please help us with the correct address so
that we could deliver your product at the earliest.

Thank you

ABC company

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

I hope you are doing well!

We would like to confirm if the scratches are on the face or back of the
cabinet. They might have been up because of back and forth during delivery. Do
you mind giving us a picture of the scratches that you see on it so that we
could process the changes if required?

Our return policy only works if the product is broken or damaged however it does
not cover for scratches and we would like to help you with the best arrangement
possible.

We appreciate your patience with it.

Thank you!

Homebox Team