Subject: English Language Test - aditya pathak
From: aditya pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 03:37:33 -0400

| | Foreign Language Screening Test

Name | aditya pathak    /  (+91) 7557559803    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

sir/mam
we tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact u.kindly set and check your delivery location again and call on 9 to pick your order

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir or Madam,

My name is abdul and I am one of your regular customers. I am writing this letter to report on faulty TV which I purchased from your Marine Line shop last week

On week,  I visited your shop to purchase a TV. With the help of your team I purchased  TV  Cabinet and was assured that it is one of the best TV in the market. However, when I got home, I was surprised to find that not only remote had issue, but even the picture quality was not satisfactory, to be precise it was blurry. I immediately lodged complaint with your customer server on the same day and was conveyed that TV will be fixed or replaced in 24hours. I am very disappointed to inform that this has not happened and I have not received any further updates since then.

I am extremely dissatisfied not only with the product, but even with the customer service support. I hope that this problem will be addressed immediately. I expect to receive a replacement of TV or current issue get fixed within a day.

I look forward to hearing back from you immediately.

Yours faithfully,

Abdul

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