Subject: English Language Test - Roshni Kumari
From: Roshni Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 02:10:25 -0400

| | Foreign Language Screening Test

Name | Roshni Kumari    /  (91) 9304133738    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir, we are sorry for the convenience. Can you please check the address from your website and send it to me through mail?
I will check from my side and try to deliver your product as soon as possible.

Your request will be addressed within 24 hours.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Sir, can you please send me the image of the scratches? If it's the problem with our side, I will try to resolve it soon and after checking the images and confirming with the team, I will contact you within 48 hours of your request. Sorry for the inconvenience.

| |