Subject: Arabic Language Test - Md Uzair
From: Md Uzair <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 01:26:08 -0400

| | Foreign Language Screening Test

Name | Md Uzair    /  (91) 7701821236    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello !!!
Dear customer

Sorry from management department. It's our mistake. I will give the courier company correct address then they will deliver your order within few days.

Thank you !!!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi !
Dear customer

I can understand your problem, don't worry. I send my team to you so they take out scratched TV cabinet and install another new good one.

Thank you !!!

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