Subject: English Language Test - Himanshu Sharma
From: Himanshu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 09:53:04 -0400

| | Foreign Language Screening Test

Name | Himanshu Sharma    /  (0751) 06263678561    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:[email-masked]
Subject:regarding delivery issue
Dear sir/mam
We tried to reach at your location to give you yours ordered handbag unfortunately our delivery boy is not able to find your location and contact you. Kindly set and check your delivery location again and call on 9 to pick your order

Regards
Babyshop. Com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:[email-masked]
Hi Abdul
I'm very sorry there was trouble with your order. It's always important for us to deliver our products quickly and harmlessly. We acknowledge that we failed you this time by harming your product.
I have arranged for a replacement you should be able to see the replacement within 2-3 working days
Thank you for you patience if you need anything else, let me know if I can help.
Regards
Himanshu Sharma

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