Subject: English Language Test - Anand raj
From: Anand raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 04:32:33 -0400

| | Foreign Language Screening Test

Name | Anand raj    /  (+91) 7631561962    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning sir

I am Anand raj from this company. You order Had reached But wrong address. So I talk to other consumer when had reached order. So i say that consumer sir you order not reached own your hand. That order is other consumer still that consumer give the wrong address then order is handed over you so I shall send dilivery boy you get over that order. You will pay any type fee given by you that fee are refundable by company Thanks you sir.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning sir.
I am Anand raj I am speaking that company Sir you will purchased a TV cabinet.  my company gives good product but in case mistek ya in travel period you tv cabinet scratches. So you send the mail my company. So company take action that type of issues. So my dilivery boy will reached here. Take you refundable order. So my advice sir take other tv cabinet. Still you not give TV cabinet. That you amount is refundable. Thanks you sir.

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