Subject: English Language Test - Shubham yadav
From: Shubham yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Oct 2022 01:55:38 -0400

Foreign Language
Screening Test

Name

Shubham
yadav    /  (+91) 7683000745    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Thank you for connecting as,

I'm jone from babyshop.com customer support.

we have checked delivery status.

We apologize for the inconvenience caused to you.

We tried to reach at your location to give you yours ordered handbag
unfortunately our delivery boy is unable to find your location and contact
you.

Kindly set and check your delivery location again and pick up time of your
order.

Thank you for connecting on babyshop.com,

Have a nice day.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Thank you for connecting as,

I'm jone from Homebox Team.

We apologize for the inconvenience caused to you, we raise your complaint.

within two working days we will resolve your problem.

Thank you for connecting on Homebox team,

Have a nice day.