Subject: Arabic Language Test - Yousif Mohamed
From: Yousif Mohamed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Oct 2022 07:28:01 -0400

| | Foreign Language Screening Test

Name | Yousif Mohamed    /  (247121) 9505657210    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello :

Dear customer  we delivered your order as per the address that you have appeared  on time but unfortunately  due to wrong location we are an able to reach you out  our courier  didn’t found you there he said the location that you have appeared was wrong please send the correct address so we can re delivered your order.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello :
Dear customer welcome to the online mode service
As per your report about your order we have got your request we apologise for that,
Make sure  within 2-3days our courier will be back to you to  as soon as possible dear for the exchange purposes  thanking you for contacting  us

Thank you
Online mode service

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