Subject: English Language Test - Janet Ram
From: Janet Ram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Oct 2022 04:16:06 -0400

Foreign Language
Screening Test

Name

Janet Ram
/  (+91) 8449946530    / [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting customer service.

I would like to inform you that your order reached your destination but your
address as per the courier company was incorrect Hence, the shipment has
returned to our warehouse.

Provide us a correct address so that your order can be shipped again.

Thank you.

Customer support service.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Abdul,

Please provide video or pictures of the damaged product you received our team
will check and do the best for you.

Sorry for the inconvenience caused.

Thank you.

Homebox Team.