Subject: English Language Test - Monam Yadav
From: Monam Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Oct 2022 00:48:34 -0400

| | Foreign Language Screening Test

Name | Monam Yadav    /  (+91) 9873697005    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear,

We get your query and we are trying to solve that. Your order had been shipped by us. And also courier boy tried to deliver your order but as per them it is showing that they didn't receive proper address. Please mail us your address one more time and give us 2-3 working days. We are trying to shoutout the problem.
Thank you
Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
Sorry for the inconveniences from our side. We will sent our team at your home again. They will check and find out some better options for you accordingly our policy. We us 2-3 days working days.
Thank you
Regards.

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