Subject: English Language Test - Syed Areeb Raza
From: Syed Areeb Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 Oct 2022 16:08:22 -0400

| | Foreign Language Screening Test

Name | Syed Areeb Raza    /  (+91) 7060772245    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: Regarding status of the order.

Hi,
Thankyou for reaching out! I really apologize that your order still haven't delivered to you.

The order is shipped by us to the courier company at the same day when the order was placed.

I also had a word with the courier company according to them the address mentioned by you was wrong.

I request you to please send the correct address so that they can proceed with your order quickly.

Thanks & regards,
Syed Areeb Raza.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject: Regarding your last purchase.

Hi Abdul,

Thanks for reaching out! I am really sorry that you had to go through such a hassle and sorry to hear that our company didn't met with your expectations.

I have raised the issue with the concerned team and they will get back to you within 12-24 hours with the resolution.

Also, I will share your feedback back with my manager so that this will never happen to you in future.

Thanks and regards,
Syed Areeb Raza.

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