Subject: English Language Test - Mohd Nadeem
From: Mohd Nadeem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 10:40:35 -0400

| | Foreign Language Screening Test

Name | Mohd Nadeem    /  (+91) 6392663805    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

I am sorry your order has not been arrived. I know how frustrating this must be for you.

I have tracked your order via courier company. The courier company tried to deliver your order but it seems that the address you provided is wrong, That's why courier company was unable to deliver your order.

I request you to provide the correct address, so that courier company can  deliver your order as soon as possible.

Thank You.
Mohd Nadeem
[email-masked]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

We are sorry to learn that you have received scratched TV Cabinet.
Thanks for bringing the cabinet scratches issue to our attention. We discovered that this was an isolated incident.

In spite of the fact that we are taking great care in packing TV Cabinets, of late a few cases of damage have been reported to us. This, apart from inconvenience to our customers, has put us to a considerable loss.

Based on what you have shared, we will definitely replace your TV Cabinet with a new unit. Our Team will reach you in 1-2 days and will resolve your problem.

Thanks again for trusting us with your business.

Sincerely,

Mohd Nadeem

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