Subject: English Language Test - BHAVISHAY VOHRA
From: BHAVISHAY VOHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 10:39:18 -0400

| | Foreign Language Screening Test

Name | BHAVISHAY VOHRA    /  (+91) 9557479784    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, I am Atul from baby shop company. Thank you for choosing us. I understand your problem. So, the problem is your order was shipped at wrong address. Wait let me check in the system. Yes, your courier was shipped at wrong address. Give me some time I'll connect to the senior customer care executive. Yeah, I resolve your issue. After 2-3 days your correct item will place at your right address.

Thanku.

Atul (Babyshop.com)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Abdul this is me Atul from XYZ company.
I got your email. I understand your problem. You ordered a TV cabinet last week. And that cabinet has lots of scratches. I'll replace it to new cabinet. My team will connect you between 2-3 days soon. Definitely my team will replace it. And hopefully after 2-3 days you will give big thumps to our team.

Thanku,
Atul (XYZ company)

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