Subject: English Language Test - Aman Singh
From: Aman Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 09:00:43 -0400

| | Foreign Language Screening Test

Name | Aman Singh    /  (+91) 8929996974    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From: livesalesman.com

Sub: Reply to non-delivery of the order

Sir,
This email is regarding your order Id- EQWERTYUIO-12345678 which was placed on 1st October 2022.
The courier company tried to reach you the day after you placed the order. But they find that the address provided by you is not correct that's why the delivery has not been completed yet. Below are some measures you should take for the safe delivery of your order.

1) Visit www.xyz.com and login into your account where you will find the edit address option in the order section.

2) You can call 1202357854 to guide the delivery person to your location or you can visit the courier company to collect your parcel.

I sincerely apologize for the inconvenience caused.

Thanking You
Live Sales Man

Executive- Aman Singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Sir,

We are deeply regretted that you had to face this issue. Our company doesn't entertain this kind of issue. Sir, help me with your registered email I'd, registered mobile number. We will collect the defective item and within 7 working days, we'll install the new cabinet.

I sincerely apologize for the inconvenience caused.

Thank You
Homebox Team

Executive- Aman Singh

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