Subject: English Language Test - Afjal Khan
From: Afjal Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 08:59:02 -0400

| | Foreign Language Screening Test

Name | Afjal Khan    /  (7466) 859863    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Sorry for inconvenience , But don't worry i will try my level best to provide the best resolution of qurey to you .
As per courier partners tried to deliver your product but due to wrong address , your product couldn't be delivered .
So i will contact with courier to know your order and you will be informed via your registrated email address.
Thanks & regards,
Afjal khan
Company Name- XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Sorry for inconvenience,But don't worry i will help .
As i have checked(as per return policy) i have refund option for you and that you can receive upto 3 to 5 business days.
Thanks & regards,
Afjal khan
Company name- XYZ

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