Subject: English Language Test - Dev Sharma
From: Dev Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 07:36:33 -0400

| | Foreign Language Screening Test

Name | Dev Sharma    /  (91) 8929308620    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [Name],
I am so sorry to learn that your order has not arrived. I understand how frustrating this must be.
I've tracked your package via the U.S. Postal Service, and it's currently listed as [status]. If you'd like to keep track of your package's status, you can visit this link: [link]
Please contact me directly if your package has not arrived by [date] by responding to this message. Alternatively, you can call me directly at 1-234-567-8910.
Once again, I sincerely apologize for the inconvenience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
I sincerely apologize for the inconvenience theses issues may have caused you. I have taken the liberty of refunding your subscription fee for this month. You will continue to have full access to all features of our software.
It appears that the connectivity issues you experienced were caused by a malfunction on our server. Poor connectivity is also the most likely cause of your inability to save your updates. Our team has identified the source of the issue and is working actively to implement a fix. We estimate that the problem will be fully resolved within the next hour. I'll reach out directly to let you know as soon as your access is restored.
Further, we'll be migrating to new servers within the next two months, which will provide further stability to our service.
Please don't hesitate to contact us if you need further assistance. Thank you for taking the time to provide us with valuable feedback.

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