Subject: English Language Test - Mayank Chaudhary
From: Mayank Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 05:10:06 -0400

| | Foreign Language Screening Test

Name | Mayank Chaudhary    /  (91) 7218007988    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Firstly i will greet the customer after greeting i will try make them understand about the product delivery issue we are facing and after which i will try to confirming the product details after confirming the product details i will try to confirm the delivery address make them understand this problem our delivery guy is facing regarding delivery and after confirming it if the address is mistakenly enter i will politely try to make customer understand and that we won’t be able to deliver the product at this point of time and tell the customer to change the address or cancel the delivery and try it again and try to make customer more calm and understand and if the customer say after confirming the delivery address is right i will just ask politely to confirm the address with delivery guy so delivery person can understand it and deliver it to customer and so we can handle the operation smoothly.. Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I will greet the customer first and ask them politely about the product detail time of purchase, delivery time, installation and more the thing is mistake can be done from from our side also and customer end also if its done from our end i will ask for proof and ask the customer to send me the photo and will apologise for it and i try make them comfort and tell them not to panic as its my job to keep customer calm and understand them and i will try contact with our team and tell them to rectify it.. Thank you

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