Subject: Arabic Language Test - syed salman haider
From: syed salman haider <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 04:35:26 -0400

| | Foreign Language Screening Test

Name | syed salman haider    /  (+91) 9069461240    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Apologizing for the delay in delivering the order.

As per our status through the courier company, the address that mentioned was wrong.

Therefore, requesting you to be patient and the courier company will deliver the order on the provided right address within few days.

With Kind Regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Sorry for the inconvinience caused.

As per the company policy, we will send our team at your place to check the product. If the product has faults through manufacturing or delivering the product, we will definitely exchange the product.

Thanks and Regards,
Team Homebox

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