Subject: English Language Test - Anmol Kumar
From: Anmol Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 20:46:15 -0400

| | Foreign Language Screening Test

Name | Anmol Kumar     /  (+91) 7827654707    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Madam

We shipped the order the same day. The courier company tried to deliver it you but they said address is inappropriate. Could you please resend it so we can cross verify and try to deliver it to you as soon as possible.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/Madam
We are sorry for the inconvenience. Please send us your bill number. We'll try to solve your problem as soon as possible and do the necessary.
Thank you

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