Subject: English Language Test - Bilal Ahmed
From: Bilal Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 06:00:52 -0400

| | Foreign Language Screening Test

Name | Bilal Ahmed    /  (91) 8076974097    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello [cx name]
we wanted to send you an updated on the order you placed with us.
we have just learned that there has been a carrier delay in your delivery order because of wrong or misprint in delivery address. you may also find that from the tracking information from [link of the order tracking page].

we're very sorry and apologies for experience this dela, and we wanted to let you know as soon as we learned about it. we are working directly with the carrier to minimize the impacts, but don't worry as your order is still on its way to your correct or updated delivery address.

If your order has arrived as expected, of course you can disregard this email message. If you wish to see latest tracking of any of your orders with us, visit our order status page at any time.

Thank you for your patience during this time. If you have any other query or question other then this, please contact us at Customer Service portal. we're here to help you at best.

Thank you again for choosing our online store, and all the best for this festive season.

Bilal Ahmed
customer service
online store.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi [cx name]
Thank you for reaching out and for bringing this our attention. I am sorry that you're disappointed with Tv Cabinet that you got installed at your premise today as i checked the update in your account. could you please let me know what specific issue you've encountered? I had love to help where I can pass and along your suggestions to our team, but i need just a bit specified information before doing so.

I understand how it can be frustrating to purchase a product and sign up for a service and not have it meet your expectations, so hopefully, we can get this sorted out for you. if not, I'll be happy to issue a return or refund.

Please let me know how you'd like to proceed.

Regard
Bilal Ahmed
Homebox Team

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