Subject: English Language Test - Mohd Shabbir Raza
From: Mohd Shabbir Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 02:17:49 -0400

Foreign Language
Screening Test

Name

Mohd
Shabbir Raza    /  (+91) 7840855179
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello,

I would like to inform you that your order was shipped on the scheduled day.

The address that you provided for shipping was wrong due to which your order
couldn't be delivered.

Kindly furnish the accurate address!

Regards,

Babyshop. Com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello,

I'm sorry that you had to face problem.

I assure you that we'll soon send our technician to fix the problem you are
going though.

But we are not supposed to replace the product. In case you face the same
problem again, we'll replace it.

For now ot would ve fixed.

Regards,

Homebox Team