Subject: English Language Test - Talla Shailaja
From: Talla Shailaja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 06:23:16 -0400

| | Foreign Language Screening Test

Name | Talla Shailaja    /  (91) 9849876063    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning madad,

Im shailaja i understand your problem sorry for the inconvenience.
As per our records, on the same day order is shipped and handed over to courier, the courier tried to deliver the order but  the provided address 16-176/1 is incorrect as per the courier.
please update the correct address, pincode flat number, and mobile number.
We will deliver your order within 2 to 3days after updating the address.
Thank you madam!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning abdul,

I am shailaja i understand your problem sorry for inconvenience ,
You order tv cabinet on 20 sep delivered on 31 sep , as per our records for the future convince kindly provide the images of the cabinet, after sending the images we will initiative the replacement or refund policy.

Thank you,

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