Subject: English Language Test - Mohd Muddassir
From: Mohd Muddassir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 03:04:26 -0400

| | Foreign Language Screening Test

Name | Mohd Muddassir    /  (86043) 27017    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello. Good afternoon. My Dear customer.
I am sorry to listen that you are on hold with our customer service department for sometime. I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.
Please stay there on your location and tell me a famous location of your nearest area and approximate distance to that place our. We are trying to deliver it in very less time that we can save your time to loss. And Thans for trusting babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Good afternoon My dear customer.
I noticed you’ve issued a scratching for [product/ service]. I’m sorry to hear we weren’t able to meet your expectations.
and you have request to replace it so our team is doing for it and will see and replace your TV very soon our company is because of our customers so we respect you.
Is there something we could have done better? What specifically was it about the product that you didn’t like? We’re always looking for customer feedback we can use to improve, so anything you can tell us is helpful.

Thank you .

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