Subject: English Language Test - Neeraj Chand
From: Neeraj Chand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 03:01:27 -0400

| | Foreign Language Screening Test

Name | Neeraj Chand    /  (91) 7351869296    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir, sorry for the inconvenience , we looked into the matter which was received from your side. The courier has been shipped by us and handed over to the courier company on the same day when you placed the order. The courier tried to deliver the order to the customer,  but your address was incorrect as per the courier so please kindly provide us the correct address so that we can provide your order without any problem.
Thank you sir

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir
Thankyou for your response, we have looked into your matter and it was the mistake of our team that it happens due to some reasons.
We will replace your TV cabinet with the new one on time.
Thank you sir

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