Subject: English Language Test - Simerjeet Singh
From: Simerjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 02:22:58 -0400

| | Foreign Language Screening Test

Name | Simerjeet Singh    /  (242001) 6394064462    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

1 we will ask about the order number and details of the order
than we will track that order on our website
then we will match the details of our customer and the details on our desktop/website
Then we will tell to our customer that the delivery address you provided us is the wrong address , and the address mentioned in the delivery address is different ,
So now if you want to change the address of shipment you have to cancel the current order and re order it

Hope this call is helpfull to you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good Morning Sir,

Thank you for your query,
Since we have delivered your order last week and it was installed in the morning by our team ,
so can you please share us the current pictures of the TV and also the rest of the details
we will see what we can offer you from our side
Thanks and regards

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