Subject: English Language Test - Shubham Tyagi
From: Shubham Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 16:36:22 -0400

| | Foreign Language Screening Test

Name | Shubham Tyagi    /  (91) 9289227406    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

Greetings of the day,

We would like to inform you that, as checked with the team, your registered address for delivery is wrong. Hence, there is a delay in the delivery, but rest assured, please provide us with your updated delivery address and we will try to rearrange the delivery at the earliest.

Best regards,
Shubham Tyagi.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Madam,

We sincerely apologise for the inconvenience caused.

We definitely don't want our valuable customers to have an experience like that. We may request you to please get a replacement from us as we will make sure you won't face such issues again. If you still want us to proceed with the return process, please confirm the same and our team will get in touch with you soon.

Best Regards,
Shubham Tyagi.

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