Subject: English Language Test - Sajal Omar
From: Sajal Omar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 12:50:55 -0400

| | Foreign Language Screening Test

Name | Sajal Omar    /  (91) 8299808029    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject :- Address not found .

Hi Satyak,
Good morning, my name is Akash and I have contacted you from Babyshop.com regarding the status of your order. It is an address confirmation email. As I can check your address is chawni chowk, Banda , UP, 210001.
We regret to inform you that this address is not correct as our courier team tried to deliver but was unable to do the successful delivery.

I would request you to please share your address in this format for the successful delivery and we will get it updated for future deliveries: -
Society Name :
Society Type :
Location :
City :
Pin Code :
Tower :

Thankyou for giving your valuable time. Have a nice day.

Regards,
Sajal Omar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject:- complaint against damaged Item

Hi Satwik,

Good morning, my name is Akash and I have contacted you from Homebox . Firstly, I really apologize for the inconvenience you have faced. I assure you that same will not repeat ahead.

Secondly , I request you to please share image by replying to this email so that we can process further.

We are sorry you had to deal with this, we would definitely try our best to fix it for you.

Please feel free to email us at “[email-masked]” in case of any further assistance or questions."

Regards,
Sajal omar.

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