Subject: English Language Test - Sourabh Singh
From: Sourabh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 12:17:57 -0400

| | Foreign Language Screening Test

Name | Sourabh Singh    /  (+91) 8595874907    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello [email-masked],

We are really sorry that you have not received the courier yet because our courier man delivered to wrong address. So that's why your order is getting late. But don't worry you will get your order soon.

Thank you
Have a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/mam,

We are really sorry that you are having complaint from our products. As you told me that you noticed scratches on TV cabinet which you have bought from our websites. Thank you for telling us. We will replace that in new unit. Don't worry about that. And you'll never get complaint like this from this time.

Thank you sir.

| |