Subject: English Language Test - Ranjana Yadav
From: Ranjana Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 05:42:11 -0400

| | Foreign Language Screening Test

Name | Ranjana Yadav    /  (+91) 7007173575    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. XYZ,
Greetings from Baby shop!!

Order ID 123456789

As checked above email sent by you regarding the status of your product delivery.

We contacted vendor directly they said order was dispatch on wrong address.

Kindly help us with correct address details so that we can ask vendor to dispatch your order on correct address within 24-48 hours.

Thank you for patience and support.

Hope you satisfied with above response if not kindly directly email on our escalation helpdesk [email-masked]

Regards,
Ranjana Y

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. XYZ
Greetings from Homebox Team,

Order ID 6789012

Thank you for contacting us regarding the issues you are facing.

We will request you to take few snaps of the TV and send us on the same e-mail id we will try to check with vendor directly and will ask then to for as per their return policy if they send new product or will initiate refund.

Kindly allow us 24-48 hours to get this check.

Regards,
Ranjana Y

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