Subject: English Language Test - Sakshi Singh
From: Sakshi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 04:25:21 -0400

| | Foreign Language Screening Test

Name | Sakshi Singh     /  (+91) 8755101046    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

[email-masked]

Subject-: couldn't deliver order

This is to inform you that our company tried to deliver your hand bag but your address was wrong. Because of your wrong address we were unable to deliver your product. Customer can do one thing he/she can reorder this product free of cost if the customer has already paid through UPI or net banking or the customer can reorder this product and can opt the option of COD.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

[email-masked]

Subject-: Delivered damage product

This is to inform you that we are very sorry to deliver damage product to you. You need to check it once before installing the TV cabinet. This is our policy that after installing the items we can't replace but we can refund you half.

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