Subject: English Language Test - Ankush Singh
From: Ankush Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 04:04:41 -0400

| | Foreign Language Screening Test

Name | Ankush Singh    /  (91) 7905840352    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Abc,

Thank you for contacting us.

Sorry for the inconvenience, I want to let you know that your order has been already shipped and order status is out for delivery.
But according to our courier team your address was wrong. Please don't worry, I want to let you know that you can change or update your address if you want. So that the courier partner can deliver your product to the right address.
If you want, You can reply to your correct address on this mail also.

Regards,
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for contacting us.

Sorry for the inconvenience, I would like to informed you that as per our return policy you can return the product within 10 days. Please don't worry, as i can check that you can return this product if you want.
You can initiate return on our online portal.
And I'd like to inform you that at the time of return you will need to pack this product on the same box and attach tags, pricing and accessories.

Regards,
Homebox Team

| |