Subject: English Language Test - Priyanka kushwaha
From: Priyanka kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 03:46:04 -0400

| | Foreign Language Screening Test

Name | Priyanka kushwaha    /  (91) 9140241244    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/ Mam
Thank you for contacting us and I am extremely sorry for inconvenience. As i can check here that you have filled some wrong details in your address. Kindly tell me your address details so i can solve your issue and help you with your product.
Thankyou for shopping with babyshop.com

Team,
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Abdul.
I'm so sorry that you had a negative experience with TV cabinate. Customer satisfaction is always a number one priority for us I've looked into the issue and i have forwarded your TV cabinate replacement query. You will get your TV cabinate replacement as soon as possible. Customer satisfaction is always a number one priority for us. I apologize again for any trouble we may have caused you. Let me know if you have any more questions, comments, or concerns.

Best wishes,
Team,
Homebox Team

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