Subject: Arabic Language Test - Junaid Basheer P P
From: Junaid Basheer P P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 02:27:36 -0400

| | Foreign Language Screening Test

Name | Junaid Basheer P P    /  (+91) 8606352730    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Thank you for reaching out to us.

We have checked the status of your order, and it seems that the courier company has been unable to deliver it to you due to an incorrect address.

We are sorry for the inconvenience caused. We will make sure to update the address on our records and resend the order to you as soon as possible.

Thank you for your patience.

Regards,

Your name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for reaching out to us. We are sorry to hear that you are not happy with your purchase. We would be happy to help you with a return or exchange.

Please send us a photo of the damage to the unit so we can better assist you. We will do our best to process your return or exchange as soon as possible.

Thank you for your understanding.

Best,

Your Name

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