Subject: English Language Test - Shiv Sagar Vishwakarma
From: Shiv Sagar Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 02:22:25 -0400

| | Foreign Language Screening Test

Name | Shiv Sagar Vishwakarma    /  (+91) 8429993944    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We are sorry for the inconvenience. There is some error regarding to delivery process. We need to confirm your address.
By confirming the address, the order will deliver soon.
Thank you for your cooperation.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We are apologizing for your inconvenience. Our representative will go to your house and will see the issue.
If there is any chance to replace it, then we will definitely do the same.
As per the company policy, the customer is the first priority for ourself.
Thank you for reaching us.

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