Subject: English Language Test - Vaibhav sharma
From: Vaibhav sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 15:55:04 -0400

| | Foreign Language Screening Test

Name | Vaibhav sharma    /  (+91) 9818408964    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

Hope you are doing well.

This email is regarding the order number 1234 placed on 24th august 2022.
This is to inform you that our courier partner tried delivering the product at the given address zyx however, they found out that the address is wrong.
Kindly confirm the correct address and we will deliver the product at your place within 3-4 working days.

Thank you for understanding.

Regards
xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi

Hope you are doing well.

This email is regarding the puchase of TV cabinet. We apologise for the inconvenience caused however, we are happy to inform that we have 15 days exchange policy for which i can go ahead and place the exhange for you once i have the images. Therefor, we request you to kindly send us the images of the TV cabinet.

Thank you for understanding,

Ragards
xyz

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