Subject: English Language Test - Mohd Adil
From: Mohd Adil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 11:32:02 -0400

| | Foreign Language Screening Test

Name | Mohd Adil    /  (226006) 9555228559    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey customer,

I am Adil, your chat support executive.

We truly understand that you are facing issues regarding your order status . I apologize for the discomfort this might have caused to you!
This is to inform you that your order was reached on the mentioned location but really sorry to inform you that we were unable to find you on that address so the order has been cancelled and a full refund worth INR 225 has been added for the trouble you had caused , so kindly place a fresh order with the correct address.

Thanks and regards,
Adil

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey customer

I am Adil, your chat support executive.

We  truly understand that you are facing issue and thank you so much to bring this to our notice, I apologize  for the hassle you had faced due to this. We certainly never wanted you to face this however, it was totally unintentional.
We have initiated a full refund for the affected item and your money will be credited in your account shortly. We hope to give you seamless experience in future.

Thanks and regards,
Adil.

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